IPTV player help & support
Last updated: 23 October 2026
Need help with the VoxaTV IPTV and media player on Apple TV, iPhone, iPad or Mac? Start with the answers below for M3U/M3U8 playlists, Xtream Codes providers and playback, or contact us at info@voxatv.app.
Does VoxaTV include channels, movies or TV shows?
No. VoxaTV is an IPTV & media player. You need your own M3U playlist or Xtream Codes provider and permission to access the content you stream. We do not sell playlists or IPTV subscriptions.
How do I add an M3U/M3U8 playlist or Xtream Codes provider?
Open Settings, then Playlists and choose Add playlist. Add an M3U playlist URL on any supported device, import a local M3U/M3U8 file on Mac, iPhone or iPad, or enter the server address, username and password supplied by your Xtream Codes provider. Give the playlist a name and select it as your active source. Follow the M3U player setup guide or Xtream Codes player setup guide for step-by-step help.
Why is my playlist empty or failing to import?
Check your internet connection and confirm that the URL or provider details are correct. Your provider subscription may have expired, or the server may be unavailable. VoxaTV shows content from the active playlist only. If your provider has changed its catalogue, refresh the playlist in Settings.
Why does a channel or video not play?
A successful import does not guarantee that every stream is available or compatible. Check another item and ask your provider whether the stream is working and whether your account permits another connection. In Playback settings, you can try the alternative playback engine, then reopen the item to apply the change.
Why are programme schedules, artwork or episodes missing?
These depend on information supplied by your playlist or provider. Guide data is needed for programme schedules. Ordinary M3U entries do not always contain structured seasons and episodes. Refresh your playlist or guide when your provider updates the information.
What does VoxaTV Premium include?
Free includes the default profile, one saved playlist, browsing, search, the programme guide and playback from the start. Premium adds up to six total profiles, profile PINs and supported device biometrics, multiple playlists, playlist copying between profiles, Favorites, category organization including hiding, saved-position Continue playback, watermark-free local playback, Trakt, device handover and supported Google Cast and AirPlay video features. Compare Free and Premium features; see Premium in Settings for current prices. Premium does not include channels or an IPTV subscription.
How do I restore Premium or manage my subscription?
Use the same Apple Account used for your purchase, then choose Restore purchases in VoxaTV’s Premium settings. Use Manage subscription to open Apple’s subscription management. Apple handles billing, cancellation and refund requests.
Does Continue Watching sync between devices?
With iCloud Sync enabled, supported watch history, completion status, saved playback positions and history recording choices sync through your private iCloud database. Updates depend on network and iCloud availability. Resuming from a saved position requires Premium. Device handover is a separate Premium feature for transferring active playback between trusted devices on the same network.
Where can I read about all features?
Read the VoxaTV feature guide for playlists, playback, history, sync, platform differences and a Free and Premium comparison.
How can I get help?
Email info@voxatv.app with your device model, operating system version, VoxaTV version, the steps that led to the problem and any error message. A screenshot can help. Remove provider credentials and private playlist or stream URLs before sending. Please do not send passwords or payment details.
For information about data handling, read our Privacy Policy. Our Terms and Conditions explain use of VoxaTV.